Delivery and deadlines
Delivery methods, price by compartment size, the free delivery threshold, production time and delivery time.
Delivery methods
1. BoxNow parcel locker — within the Republic of Croatia. You pick the locker at checkout, from our own list; the search accepts a place name, a street and a postal code.
2. Personal collection — free of charge. Vrtna ulica 24, 42202 Trnovec Bartolovečki, by prior arrangement. We get in touch as soon as the product is ready.
Delivery abroad is not possible at the moment. When we introduce it, prices and deadlines will be stated here before the option appears at checkout.
Delivery price
| Method | Price |
|---|---|
| Parcel locker — small compartment | 3 € |
| Parcel locker — medium compartment | 4 € |
| Parcel locker — large compartment | 8 € |
| Personal collection | free |
Delivery is free for orders whose goods value is 35 € or more. The threshold is calculated on the value of the goods, without the delivery cost; how much is still missing is shown in the cart and at checkout.
The compartment size is set by the contents of the order — the system works it out and shows the exact amount at checkout before the order is confirmed. The parcel weight is up to 20 kg.
A few lockers have no large compartment, so for orders that need one — the lithophane box, for instance — those lockers are not offered in the search. That is not an error but a check; otherwise the parcel would be refused on handover.
Deadlines
The delivery period consists of production time and delivery time:
- Production: 3–7 working days from the confirmed payment
- Delivery: 1–3 working days from handing the parcel to the carrier
- In total: at most 30 days from the conclusion of the contract, as required by the Consumer Protection Act
The period starts running from the confirmed payment, not from the moment the order is sent — everything is made to order, so production starts only once the order is paid.
How delivery proceeds
- After the payment is confirmed you receive the order confirmation by e-mail.
- When production starts, you receive a notice that the product is on the printer.
- When we hand the parcel to the carrier, you receive the tracking number by e-mail.
- The carrier sends the locker collection code by SMS — this is why the mobile number is a required detail in the order.
Uncollected parcel
The collection period at the locker is set by the carrier. An uncollected parcel is returned to us. Sending it again is charged according to the delivery price list on this page.
Returns
Every product is made to order and to the customer's specification, so there is no right of withdrawal — no return without a reason within 14 days — pursuant to Article 86, paragraph 1, item 3 of the Consumer Protection Act.
This does not affect liability for material defects. If the product arrived damaged or faulty, write to hello@playfulprints.eu — the procedure is described under Complaints.
Version 1.0 — in force from the day of publication.